Etihad to open new premium lounge at London Heathrow

Etihad Airways, the national airline of the United Arab Emirates, is to open a new premium lounge at London Heathrow airport as part of the airline’s flights moving from Terminal Three to Terminal Four on 30 September 2009.

First and business class customers and Etihad Guest Gold and Silver card holders will have access to the new lounge, conveniently located opposite the gates most commonly used by Etihad Airways for flight departures.

The lounge gives passengers an opportunity to relax in style and enjoy a range of services and facilities. These include individual treatment rooms where therapists from Six Senses Spa will offer facials, foot and leg massages. Customers can also enjoy five-star dining facilities in the lounge with a selection of foods from around the world, all cooked in an open kitchen.

A modern timber panelled business centre provides individual workstations and privacy for those with laptops. Other features include a prayer room, a relaxing seating area with Poltrona Frau leather chairs and a bathroom and shower facilities for customers to freshen up in prior to departure.

Peter Baumgartner, Etihad Airways’ chief commercial officer, said: “We are proud that we will soon be offering one of the best customer lounges available at London Heathrow.

“Our new premium lounge at the airport represents a major investment and demonstrates the airline’s continuing commitment to deliver world-class premium products and services to its first and business class customers on the ground as well as in the air.”

Etihad Airways unveiled its first new premium lounge outside the UAE in July 2009 in Frankfurt, Germany.

Etihad Airways also provides a complimentary limousine service for its first and business class passengers flying in and out of London Heathrow. First class customers flying to London Heathrow are also the first to take advantage of the airline’s new first class product.

The airline’s highly-anticipated new first class suite entered into service between Abu Dhabi and London Heathrow on Wednesday 25 August.

The new private suite provides first class customers with an extra-large leather seat, upholstered by world-renowned leather company Poltrona Frau, which extends to a fully-flat bed, 80.5 inches in length.

Within the cabin customers also have access to a large and luxurious changing room with a full length mirror, wash basin and leather fold-down seat to allow passengers to freshen up at any time during the flight.

UAE plans towards sustainable tourism.

The DTCM has announced the official launch of the first-ever initiative to reduce carbon emission (CO2) in the hospitality industry by 20 per cent by the year 2011.

The launch is together with the Dubai Green Tourism Award which will be in line with the World Environment Day.

The initiatives are part of the department’s ambitious Sustainable Tourism agenda for the emirate, a sought-after tourism destination in the world.

The award, to be presented in December 2009, is expected to attract 200 hotels from three, four and five stars and deluxe hotel apartments who are eligible to compete for the annual honours.

This was announced at a Press conference held on Wednesday at the InterContinental Hotel Dubai Festival City. It was addressed by Mr. Eyad Ali Abdul Rahman, DTCM Executive Director Media Relations and Business Development, Ms. Shaikha Al Mutawa, DTCM Director Business Development, and Mr. Majid Saqr Al Marri, DTCM Director of Hotels Classification.

Mr. Eyad Ali Abdul Rahman said: “The programmes are part of the department’s efforts to introduce best practices to improve the service standards and excellence in tourism industry. This is a major initiative designed to encourage and acknowledge the significant efforts of the emirate’s tourism industry towards the Sustainable Tourism.”

The department, recognizing the issues associated with global warming, has undertaken as one of its Corporate Social Responsibilities (CSR) the initiative to reduce by 20 per cent carbon emissions within the hospitality sector by 2011.

He said the initiative focuses on conservation of natural resources and sensible use of energy, water and gas etc. as their excessive use causes degradation in the environment by disturbing the eco balance in the atmosphere.

He said this initiative is in line with vision and directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of UAE and Ruler of Dubai, to turn Dubai into a green and environmentally-responsible community. Environment conservation and protection has been emphasized in the Dubai Strategy Plan 2015.

The main objectives of the initiative are to increase awareness about the global warming and CO2 emissions and energy usage in the tourism industry, encourage environmental practices in the hospitality industry, introduce new initiatives that highlight the importance of CSR programmes and develop awareness and educational culture within hospitality sector about the sustainable tourism.

Mr. Majid Saqr Al Marri, DTCM Director of Hotels Classification, gave a presentation about the Dubai Green Tourism Award website and offered comprehensive information about the Dubai Green Tourism Award 2009 submission process. He said applications of the award can be submitted in person at a special counter being created on 10th Floor of DTCM Head Office and also online through the website being created by the department.

Ms. Shaikha Al Mutawa, DTCM Director Business Development, said submission of applications for the award will be accepted until July 7 followed by awareness workshop on Sunday, 21st June 2009. From July 8 to 22, the evaluation process will be conducted with the awards presentation ceremony to be conducted in December 2009.

She said by embracing sustainability initiatives, Dubai hotels can gain a competitive edge that would undoubtedly have a positive impact on like-minded tour operators.

In Dubai, the average hotel produces 6500 tonnes of CO2 emissions per annual and the size of the carbon footprint produced by all hotels in Dubai, is estimated to be over 500 million kilos a year - equivalent to 60,000 round-trip flights between Dubai and London.

A high-level panel of officials and experts will evaluate and assess the submissions for the award in a two-tier selection process which will be of international standard. A judging panel will also visit the participating hotel establishments. The assessment will cover the participating organisation’s environmental strategy and environmental issues that their initiatives and programmes addresses, history of environmental performance of these initiatives and education and awareness.

The award sponsors are EcoVentures, M.Can, InterContinental Hotel Dubai Festival City, and Philips. The Press conference attended by Shezan Amiji, Director and CO-founder, Eco Ventures, Louis Hakim, Vice President, Royal Philips Electronics CEO Philips Middle East, Shadi Hassan, General Manager MCAN and Steven Greenwood, General Manager Inter-continental Hotel.

DTCM appointed Farnek Averial to conduct and implement the DTCM CO2 Reduction programme.